FAQs
A single, organized place for every common question about Kamal Event Décor—from booking and customization to logistics, compliance, and payments.
Booking & Availability
How far in advance should we book?
Most couples reserve 6–12 months ahead. Short-notice events are possible when the date and inventory are open—send your date and venue and we’ll confirm.
How do I hold a date?
A signed proposal + a retainer (applied to your total) secures the date and core inventory. Until then, dates remain open.
Is the retainer refundable?
No—the retainer removes inventory from circulation for your date. If you need to move the date, see “Rescheduling” below.
How long is a quote valid?
Quotes are typically valid for 7 days because availability can change quickly in peak seasons.
Do you have a minimum?
No rigid minimum. Overall investment depends on the set you choose, venue conditions, and any add-ons. Each set page shows a starting price for planning clarity.
Can we see items in person?
Most clients choose from our portfolio and videos. We’re happy to arrange a video walk-through or share close-ups of finishes and fabrics.
Design & Customization
Can we change colors, florals, or mix elements from different sets?
Yes. We adjust draping, florals, and accessories to your palette and may combine elements across sets when it fits the design.
Do you offer fresh florals?
Yes—fresh florals can be added to any design. Many structures use premium faux florals for stability; fresh accents (aisles, tables, bouquets) are a common upgrade.
Will you make a moodboard or mockup?
Absolutely. After booking (or via a paid design session), we prepare a visual plan that aligns venue photos, palette, and proportions.
What about welcome signs, centerpieces, linens, or lighting?
Those are available as Add-ons & Upgrades and can be bundled with any service.
Pricing, Payments & Policies
What’s included in the price of a set?
Design direction, the stage structure, draping, florals (per the set), delivery, install, and teardown within our standard service area, plus coordination with your venue.
What’s not included / what can add cost?
Travel beyond our standard radius, after-hours pickup, challenging access (no elevators/long carries), venue-required union labor, custom florals, additional furniture, specialty rentals, or expedited requests.
When is the balance due?
The remaining balance is due 7 days before your event unless otherwise stated on your invoice.
How do you handle taxes?
State/local sales tax is applied where required by law and shown as a line item on your invoice.
Can we reschedule or cancel?
- Reschedule: We’ll move your booking to an available date within 12 months; pricing and inventory are subject to the new date.
- Cancel: The retainer is non-refundable. Any refundable/transferable balance is handled per your agreement.
Do you accept payment plans?
Yes. We can schedule installment milestones—final payment still due 7 days pre-event.
Delivery, Setup & Teardown
What does the day-of timeline look like?
We coordinate exact load-in / load-out with your venue and arrive early to stage and style. Teardown is coordinated immediately after your event per the venue’s rules.
Do you handle teardown and cleanup?
Yes. Our crew removes all décor and leaves the stage area tidy according to venue guidelines.
Who is the point of contact on event day?
We assign a lead stylist and share their direct number with your planner or venue manager a few days prior.
Venue, Compliance & Safety
Do you provide a COI (Certificate of Insurance)?
Yes—general liability COI naming the venue as additional insured is available upon request. Please share the venue’s sample certificate and requirements early.
Are candles allowed?
Every venue has its own fire code. If open flames are restricted, we’ll use enclosed candles or premium LEDs to achieve the same effect.
Can you hang décor from ceilings or walls?
Only where permitted and safe. Many venues limit rigging/adhesives; we’ll confirm what’s allowed and propose stand-based alternatives when needed.
Outdoor events—what should we plan for?
We require a weather-safe backup (tent/indoor space). High wind or rain plans may adjust materials (e.g., heavier bases, faux over fresh florals) or relocate indoors for safety.
Rentals, Care & Responsibilities
How long do rentals remain on site?
Décor is installed for your event window, then removed during the agreed teardown time. If you need late-night or next-day pickup, tell us in advance.
Can guests move décor or sit on stage furniture?
Stage furniture is for the couple/photography. Décor and structures should not be moved by guests or venue staff. Damage is billed at replacement cost.
What about accessibility and safety?
We keep clear ADA pathways, use slip-resistant rugs where needed, and secure all structures per venue rules.
Working With Planners & Other Vendors
Do you coordinate with our planner/photographer/venue?
Yes. We share floor plans, timing, and access notes with your planner and venue, and we style with photographers in mind (sightlines, symmetry, lighting).
Can you style our cake/sweetheart table and welcome area?
Yes—available as add-ons. Bundling these creates a cohesive look throughout your space.
Memorable moments, designed with intention
From Nikah to Mehndi to Weddings, we balance tradition with modern craft. Thoughtful palettes, precise staging, and a calm crew, so you can enjoy the day.
Service Area & Travel
Where do you work?
We primarily serve New Jersey, New York, and Pennsylvania, but are open to traveling to other locations. Travel fees may apply for distant venues or complex logistics—share your address for an exact quote.
Do you do multi-day events?
Yes—Mehndi, Nikkah, and Wedding/Receptions across consecutive days are common. We’ll design a cohesive look across all functions.
Changes & Communication
What’s the last day to make design changes?
Minor palette tweaks are possible until 2 weeks out; structural changes and custom florals close earlier because of ordering and staffing. We’ll list your exact cutoff dates on your proposal.
How do we share inspiration?
Send a Pinterest board, Instagram saves, or a simple photo dump on WhatsApp—we’ll translate it into a precise plan for your venue.
Media & Privacy
Can you share photos of our décor?
We typically photograph our work for our portfolio. We won’t share guest faces without consent, and you can opt out—just tell us in writing
Follow us
See new sets and behind-the-scenes on Instagram @kamaleventdecor